Five Questions to Consider When Choosing a Mid-Revenue Cycle Solutions Partner

In the ever-evolving world of healthcare, mid-revenue cycle staffing solutions have become a vital resource for organizations looking to optimize their operations. As the demand for skilled HIM professionals continues to grow, finding the right staffing partner is so important. To ensure you make an informed decision, here are five questions to consider.

1. What methods do they use to assess the quality standards of their employees?

It’s important to understand the extent to which your staffing partner is willing to go in order to thoroughly vet their employees. You want to trust that only the most qualified candidates will be presented to you. Let’s dive into this question, as it brings forth several important follow-up questions that are necessary to understand how thoroughly a vendor evaluates their employees:

• Do they have an industry relevant skills assessment they administer?
• Do they check references from reliable sources who have overseen the employee’s work before?
• Do they verify credentials are in good standing and from a credible source?
• Do they take into account the candidate’s employment history and look for patterns of success?

2. Do they take the time to understand all the nuances of your organization and your specific needs?

Imagine this scenario: you urgently need an Inpatient Coder with Level 1 trauma experience in an academic setting that uses EPIC and 3M 360 systems. Depending on the situation, you might prioritize individuals with specific skillsets, while in other cases, you may simply need someone who can seamlessly blend into your existing team, considering their personality and experience.

No matter the case, finding the right solution isn’t always black and white when you’re dealing with both people and complex systems. That’s why it’s important to find a staffing partner who truly values understanding the inner workings of your organization. They should be able to offer a custom approach tailored to your unique needs, no matter how nuanced they may be.

3. Do they offer a fully managed solution?

Maybe you’ve been in a situation where you needed to plug in a short-term contract employee to help with backlog. Later on, things change, and you find yourself needing a complete overhaul of your entire department’s operation, requiring a fully managed solution. No matter what your specific situation may be, it’s important to find a staffing partner who offers flexible and comprehensive solutions. This way, you can reduce the hassle of managing multiple vendors and handling administrative tasks. Instead, you can focus on what really matters – your core work.

4. Are their employees happy?

Happy employees = motivated employees. Ask about the staffing partner’s employee satisfaction rates and retention strategies, and follow up with these important questions:

• Do they offer solid pay and benefits?
• Do they continue to invest in their employees by offering opportunities to earn CEU’s and education opportunities?
• Do they invest in building relationships with their employees and help them reach their career goals?

A partner with a high employee satisfaction rate demonstrates a commitment to maintaining a motivated and engaged workforce, which ultimately translates to better results for your organization.

5. Do they value transparency and strong communication?

Effective communication and transparency are essential in any partnership. Evaluate the staffing partner’s communication channels and processes. Are they readily available to address your concerns? Do they take the time to thoroughly review your hospital’s policies and procedures, ensuring that any misunderstandings are promptly addressed and clarified? Selecting a partner who puts an emphasis on open and honest communication will not only foster a collaborative and productive working relationship, but it will also save you time and alleviate unnecessary stress.

As you navigate the landscape of mid-revenue cycle staffing solutions, considering these five questions will help you make an informed decision that aligns with your organization’s goals and needs.

At OnPoint, we are committed to delivering best-in-class mid-revenue cycle staffing solutions tailored to your specific needs. We understand the challenges that come with leading and building a department and we’re here to help fully support you so you can focus on what you do best.

Remember, choosing the right staffing partner is an investment in your organization’s efficiency and productivity. Make the right choice and unlock the full potential of your mid-revenue cycle operations.